{"id":"platform","name":"Shared guides","kind":"guide","description":"Common installation, access, billing and support guidance, plus instructions for connecting AI tools to this wiki.","aliases":["support","billing","installation","wiki API"],"articles":[{"id":"platform.access","app":"platform","title":"Install, authorize and open an app","summary":"Choose the correct account/property context and complete authorization.","url":"https://www.simultem-apps.com/wiki/platform#access","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.access","resourceUri":"wiki://platform/access","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["install","connect","reconnect","permissions","Apaleo","not opening"],"sections":["Open and authorize","Choose the correct context"],"related":["platform.billing","platform.support"]},{"id":"platform.billing","app":"platform","title":"Subscriptions, property billing and payment status","summary":"Use the billing views for the 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help","Understand the helper’s scope"],"related":["platform.wiki-api","platform.access"]},{"id":"platform.reservation-changes","app":"platform","title":"Coordinate arrival changes and room moves","summary":"Check reservation, messages, preparation tasks and door access after a date or unit changes.","url":"https://www.simultem-apps.com/wiki/platform#reservation-changes","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.reservation-changes","resourceUri":"wiki://platform/reservation-changes","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["arrival change","room move","water damage","maintenance","handover","reschedule"],"sections":["Use the current reservation as the reference","Reconcile guest instructions and access"],"related":["tasks.lifecycle","tasks.rulebooks-and-traces","msg.customer-journeys","msg.reservation-messaging","salto.guest-links"]},{"id":"platform.handover","app":"platform","title":"Prepare a shift handover for upcoming arrivals","summary":"Review open preparation work, guest information and recorded changes without assuming a unified readiness dashboard.","url":"https://www.simultem-apps.com/wiki/platform#handover","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.handover","resourceUri":"wiki://platform/handover","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["tomorrow arrivals","shift handover","missing guest data","open tasks","change history","readiness"],"sections":["Prepare the handover","Review changes on the next shift"],"related":["tasks.list-and-filters","tasks.details-and-history","tasks.reports","msg.forms","msg.logs","profiles.reservation-context"]},{"id":"platform.reporting-reconciliation","app":"platform","title":"Compare hotel, campaign and workload results","summary":"Define comparable periods and status rules before reconciling booking, reporting and task metrics.","url":"https://www.simultem-apps.com/wiki/platform#reporting-reconciliation","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.reporting-reconciliation","resourceUri":"wiki://platform/reporting-reconciliation","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["campaign attribution","promotion results","workload","cancellations","amendments","date basis","revenue"],"sections":["Define the comparison","Reconcile changes and limits"],"related":["bulk.promotions","ibe.reporting-and-tracking","data.reports","data.excel-exports","tasks.reports"]},{"id":"platform.wiki-api","app":"platform","title":"Connect an external AI tool to the wiki API","summary":"Discover apps, search articles and fetch authoritative instructions using a public read-only API.","url":"https://www.simultem-apps.com/wiki/platform#wiki-api","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.wiki-api","resourceUri":"wiki://platform/wiki-api","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["API","MCP","OpenAPI","search","fetch","tools","resources","AI"],"sections":["Read the wiki in a browser","Start with discovery","Invoke a tool over HTTP","Connection scope and future MCP"],"related":["msg.external-api","tasks.external-api","salto.external-api"]}],"revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}