{"id":"profiles","name":"Profiles","kind":"app","description":"Review and merge duplicate guest profiles, maintain notes and hashtags, and use reservation and loyalty context.","aliases":["merge","guests","CRM","duplicates"],"articles":[{"id":"profiles.getting-started","app":"profiles","title":"Setup, modes and navigation","summary":"Choose Intro or Full mode and open the profile list, reservation context or settings.","url":"https://www.simultem-apps.com/wiki/profiles#getting-started","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.getting-started","resourceUri":"wiki://profiles/getting-started","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["onboarding","intro","full","pro","properties"],"sections":["Initial setup","Account and reservation views"],"related":["profiles.grouping","profiles.property-boundaries","platform.access"]},{"id":"profiles.grouping","app":"profiles","title":"Search and group potential duplicates","summary":"Set matching criteria and inspect the actual profiles in each proposed group.","url":"https://www.simultem-apps.com/wiki/profiles#grouping","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.grouping","resourceUri":"wiki://profiles/grouping","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["email","phone","fuzzy","name","address","manual rules","pagination"],"sections":["Review candidate groups"],"related":["profiles.merge","profiles.automatic-merging"]},{"id":"profiles.merge","app":"profiles","title":"Merge profiles manually","summary":"Choose the surviving profile, review the merge and inspect its result.","url":"https://www.simultem-apps.com/wiki/profiles#merge","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.merge","resourceUri":"wiki://profiles/merge","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["primary","target","merge selected","merge all","results","undo"],"sections":["Merge a reviewed 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note.","url":"https://www.simultem-apps.com/wiki/profiles#notes-and-tags","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.notes-and-tags","resourceUri":"wiki://profiles/notes-and-tags","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["comments","AI summary","booking notes","reservation notes","Operational","Admin","hashtags"],"sections":["Add and maintain context","Optional Advanced settings"],"related":["profiles.property-boundaries","profiles.insights","profiles.loyalty"]},{"id":"profiles.reservation-context","app":"profiles","title":"Reservation history and participant workflows","summary":"Review stays, bookers and guests, and use available booking or messaging actions.","url":"https://www.simultem-apps.com/wiki/profiles#reservation-context","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.reservation-context","resourceUri":"wiki://profiles/reservation-context","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["history","booker","primary guest","additional guests","internal booking","MSG","IBE"],"sections":["Use a stay context"],"related":["profiles.notes-and-tags","ibe.promotions-and-profiles","msg.reservation-messaging"]},{"id":"profiles.loyalty","app":"profiles","title":"VIP status and memberships","summary":"Review preserved profile statuses and optional synchronization to active reservations.","url":"https://www.simultem-apps.com/wiki/profiles#loyalty","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.loyalty","resourceUri":"wiki://profiles/loyalty","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["VIP","membership","loyalty","status","sync"],"sections":["Review profile loyalty"],"related":["profiles.merge","profiles.reservation-context"]},{"id":"profiles.insights","app":"profiles","title":"Profile insights and segmentation","summary":"Explore hashtags, profile metadata and reservation counts.","url":"https://www.simultem-apps.com/wiki/profiles#insights","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.insights","resourceUri":"wiki://profiles/insights","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["analytics","search","promo codes","bookers","tags"],"sections":["Find a 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