{"id":"data.troubleshooting","app":"data","title":"Troubleshoot Data and report freshness","summary":"Collect evidence from the source table through the report.","url":"https://www.simultem-apps.com/wiki/data#troubleshooting","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/data.troubleshooting","resourceUri":"wiki://data/troubleshooting","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["disabled report","missing record","stale","export failed","support"],"sections":[{"title":"Locate the issue","steps":["If Report is disabled, check initial data and Power BI setup readiness in Pipeline.","For stale figures, check last source load, Azure export and report refresh times.","For a missing record, verify account, property, dates, report filters and the relevant table’s readiness.","For Excel, check package, selected sheets, date range and row cap.","For PowerBI.com login issues, check the invited email, invitation acceptance and licensing.","Send support the account/property, report page, date range, expected record/number, table name, pipeline stage and error/screenshot."],"notes":[]}],"text":"# Data: Troubleshoot Data and report freshness\n\nCollect evidence from the source table through the report.\n\n## Locate the issue\n\n1. If Report is disabled, check initial data and Power BI setup readiness in Pipeline.\n\n2. For stale figures, check last source load, Azure export and report refresh times.\n\n3. For a missing record, verify account, property, dates, report filters and the relevant table’s readiness.\n\n4. For Excel, check package, selected sheets, date range and row cap.\n\n5. For PowerBI.com login issues, check the invited email, invitation acceptance and licensing.\n\n6. Send support the account/property, report page, date range, expected record/number, table name, pipeline stage and error/screenshot.","related":[{"id":"data.pipeline","app":"data","title":"Pipeline stages and table readiness","summary":"Identify whether Data is waiting for source data, export or report refresh.","url":"https://www.simultem-apps.com/wiki/data#pipeline","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/data.pipeline","resourceUri":"wiki://data/pipeline","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"data.powerbi-access","app":"data","title":"Open the report in PowerBI.com","summary":"Prepare read-only workspace access and complete the Microsoft invitation flow.","url":"https://www.simultem-apps.com/wiki/data#powerbi-access","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/data.powerbi-access","resourceUri":"wiki://data/powerbi-access","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.support","app":"platform","title":"Contact support and use the wiki assistant","summary":"Collect a reproducible case and consult source articles from the helper’s answers.","url":"https://www.simultem-apps.com/wiki/platform#support","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.support","resourceUri":"wiki://platform/support","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}