{"id":"ibe.payments","app":"ibe","title":"Adyen settings and payment troubleshooting","summary":"Configure test/live payment details and validate the complete payment return.","url":"https://www.simultem-apps.com/wiki/ibe#payments","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/ibe.payments","resourceUri":"wiki://ibe/payments","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["Adyen","client key","merchant","sub merchant","invoice","whitelist","guarantee"],"sections":[{"title":"Configure payment settings","steps":["Select the correct widget and open Payment Settings with an authorized account user.","Choose the intended Adyen environment and enter the API key, client key and live endpoint prefix where required.","Confirm the merchant account code and submerchant ID with Apaleo. Review the allowed-domain instructions shown in the editor.","Make sure the actual booking origin is allowed for both the widget integration and the payment provider.","Run a test payment, including its redirect/return, and verify the resulting reservation and payment status."],"notes":[]},{"title":"Guarantees, invoices and failures","steps":["If company invoice booking is enabled, check that the selected offer’s rate plan uses Company guarantee; enabling the option does not make every booking an invoice booking.","If payment fails, record the stage and visible error and inspect whether an order, reservation or payment already exists before retrying.","For a real charge or uncertain payment result, send support the order/reservation IDs and timestamp through the support channel."],"notes":["Do not place API keys, card details or payment return tokens in support chat. Payment settings and origins need separate review when moving from test to live."]}],"text":"# IBE: Adyen settings and payment troubleshooting\n\nConfigure test/live payment details and validate the complete payment return.\n\n## Configure payment settings\n\n1. Select the correct widget and open Payment Settings with an authorized account user.\n\n2. Choose the intended Adyen environment and enter the API key, client key and live endpoint prefix where required.\n\n3. Confirm the merchant account code and submerchant ID with Apaleo. Review the allowed-domain instructions shown in the editor.\n\n4. Make sure the actual booking origin is allowed for both the widget integration and the payment provider.\n\n5. Run a test payment, including its redirect/return, and verify the resulting reservation and payment status.\n\n## Guarantees, invoices and failures\n\n1. If company invoice booking is enabled, check that the selected offer’s rate plan uses Company guarantee; enabling the option does not make every booking an invoice booking.\n\n2. If payment fails, record the stage and visible error and inspect whether an order, reservation or payment already exists before retrying.\n\n3. For a real charge or uncertain payment result, send support the order/reservation IDs and timestamp through the support channel.\n\nNote: Do not place API keys, card details or payment return tokens in support chat. Payment settings and origins need separate review when moving from test to live.","related":[{"id":"ibe.checkout","app":"ibe","title":"Guest questions and checkout behavior","summary":"Configure guest details and legal information and verify the booking result.","url":"https://www.simultem-apps.com/wiki/ibe#checkout","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/ibe.checkout","resourceUri":"wiki://ibe/checkout","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"ibe.widgets-and-embedding","app":"ibe","title":"Widget IDs, allowed origins and website embeds","summary":"Publish the correct widget using its generated integration instructions.","url":"https://www.simultem-apps.com/wiki/ibe#widgets-and-embedding","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/ibe.widgets-and-embedding","resourceUri":"wiki://ibe/widgets-and-embedding","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.support","app":"platform","title":"Contact support and use the wiki assistant","summary":"Collect a reproducible case and consult source articles from the helper’s answers.","url":"https://www.simultem-apps.com/wiki/platform#support","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.support","resourceUri":"wiki://platform/support","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}