{"id":"mini.troubleshooting","app":"mini","title":"Troubleshoot owner access and bookings","summary":"Check owner identity, mappings, settings and reservation eligibility.","url":"https://www.simultem-apps.com/wiki/mini#troubleshooting","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/mini.troubleshooting","resourceUri":"wiki://mini/troubleshooting","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["missing reservations","cannot book","invitation","support"],"sections":[{"title":"Check the configuration","steps":["For sign-in/invitation issues, verify the invited email, setup link result and sender settings.","For missing units or reservations, inspect the owner mapping, filters and default status visibility.","For missing personal details, check the configured guest-data mode.","For unavailable owner offers, check the owner rate plan code, unit-group coverage, dates and Apaleo availability.","For booking changes, inspect the eligibility message and whether the reservation is an authorized owner booking.","Send support the account, owner identifier/email through the appropriate support channel, unit/reservation ID, workflow and error."],"notes":[]}],"text":"# Mini: Troubleshoot owner access and bookings\n\nCheck owner identity, mappings, settings and reservation eligibility.\n\n## Check the configuration\n\n1. For sign-in/invitation issues, verify the invited email, setup link result and sender settings.\n\n2. For missing units or reservations, inspect the owner mapping, filters and default status visibility.\n\n3. For missing personal details, check the configured guest-data mode.\n\n4. For unavailable owner offers, check the owner rate plan code, unit-group coverage, dates and Apaleo availability.\n\n5. For booking changes, inspect the eligibility message and whether the reservation is an authorized owner booking.\n\n6. Send support the account, owner identifier/email through the appropriate support channel, unit/reservation ID, workflow and error.","related":[{"id":"mini.owner-access","app":"mini","title":"Map and maintain owner property/unit access","summary":"Restrict each owner to the intended properties and units.","url":"https://www.simultem-apps.com/wiki/mini#owner-access","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/mini.owner-access","resourceUri":"wiki://mini/owner-access","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"mini.owner-bookings","app":"mini","title":"Create, amend and cancel owner bookings","summary":"Use the owner rate plan and review availability and services before saving.","url":"https://www.simultem-apps.com/wiki/mini#owner-bookings","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/mini.owner-bookings","resourceUri":"wiki://mini/owner-bookings","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.support","app":"platform","title":"Contact support and use the wiki assistant","summary":"Collect a reproducible case and consult source articles from the helper’s answers.","url":"https://www.simultem-apps.com/wiki/platform#support","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.support","resourceUri":"wiki://platform/support","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}