{"id":"msg.channels","app":"msg","title":"Email, SMS, WhatsApp and Slack channels","summary":"Configure provider-specific delivery and verify the sender and recipient.","url":"https://www.simultem-apps.com/wiki/msg#channels","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.channels","resourceUri":"wiki://msg/channels","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["Mailgun","Twilio","Meta","sender","webhook","templates","onboarding"],"sections":[{"title":"Email","steps":["Open email channel settings and review the configured provider, sender address and sender name.","Confirm the sending domain/sender setup shown in onboarding.","Create a test email with the intended language and send it to a controlled address.","Check delivery logs and recipient spam filtering if it is not received."],"notes":[]},{"title":"SMS and WhatsApp","steps":["For SMS, configure the Twilio credentials and sending identity required by the channel settings.","Check that the guest phone number includes the correct country code.","For WhatsApp, complete the Meta/WhatsApp configuration and choose an approved template when the workflow requires one.","Map template variables and test delivery before enabling automation."],"notes":["WhatsApp production availability depends on the provider/account approval and template configuration. A successful template edit is not proof of provider approval."]},{"title":"Slack","steps":["Configure the intended Slack webhook in messaging settings.","Choose the operational channel/recipient behavior and test a message.","Verify the destination and any mentions before using the message for staff alerts."],"notes":[]}],"text":"# MSG: Email, SMS, WhatsApp and Slack channels\n\nConfigure provider-specific delivery and verify the sender and recipient.\n\n## Email\n\n1. Open email channel settings and review the configured provider, sender address and sender name.\n\n2. Confirm the sending domain/sender setup shown in onboarding.\n\n3. Create a test email with the intended language and send it to a controlled address.\n\n4. Check delivery logs and recipient spam filtering if it is not received.\n\n## SMS and WhatsApp\n\n1. For SMS, configure the Twilio credentials and sending identity required by the channel settings.\n\n2. Check that the guest phone number includes the correct country code.\n\n3. For WhatsApp, complete the Meta/WhatsApp configuration and choose an approved template when the workflow requires one.\n\n4. Map template variables and test delivery before enabling automation.\n\nNote: WhatsApp production availability depends on the provider/account approval and template configuration. A successful template edit is not proof of provider approval.\n\n## Slack\n\n1. Configure the intended Slack webhook in messaging settings.\n\n2. Choose the operational channel/recipient behavior and test a message.\n\n3. Verify the destination and any mentions before using the message for staff alerts.","related":[{"id":"msg.message-editor","app":"msg","title":"Compose messages and reuse templates","summary":"Choose a channel, localized content and dynamic tokens, then preview the result.","url":"https://www.simultem-apps.com/wiki/msg#message-editor","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.message-editor","resourceUri":"wiki://msg/message-editor","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.logs","app":"msg","title":"Delivery logs, automation traces and troubleshooting","summary":"Find where a rule stopped: trigger, match, timing, rendering or delivery.","url":"https://www.simultem-apps.com/wiki/msg#logs","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.logs","resourceUri":"wiki://msg/logs","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"tasks.notifications","app":"tasks","title":"Task notifications through MSG","summary":"Use configured email, SMS, WhatsApp or Slack delivery for operational communication.","url":"https://www.simultem-apps.com/wiki/tasks#notifications","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.notifications","resourceUri":"wiki://tasks/notifications","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}