{"id":"msg.getting-started","app":"msg","title":"MSG setup and navigation","summary":"Set up channels before creating a message automation or guest journey.","url":"https://www.simultem-apps.com/wiki/msg#getting-started","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.getting-started","resourceUri":"wiki://msg/getting-started","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["onboarding","permissions","settings","property"],"sections":[{"title":"Start with channels","steps":["Open MSG and complete the channel/onboarding settings for the channels you intend to use.","Review the active account and property context. Property access limits the automations and logs available to you.","Use Message editor for individual rules, Draft with AI for a proposed rule, Customer journeys for grouped stages, Advanced tools for forms/rulebooks/API, and Logs for execution evidence.","Send a controlled test before enabling a broad audience."],"notes":["Account-level sender, provider credentials and API tokens may require an authorized account context."]}],"text":"# MSG: MSG setup and navigation\n\nSet up channels before creating a message automation or guest journey.\n\n## Start with channels\n\n1. Open MSG and complete the channel/onboarding settings for the channels you intend to use.\n\n2. Review the active account and property context. Property access limits the automations and logs available to you.\n\n3. Use Message editor for individual rules, Draft with AI for a proposed rule, Customer journeys for grouped stages, Advanced tools for forms/rulebooks/API, and Logs for execution evidence.\n\n4. Send a controlled test before enabling a broad audience.\n\nNote: Account-level sender, provider credentials and API tokens may require an authorized account context.","related":[{"id":"msg.channels","app":"msg","title":"Email, SMS, WhatsApp and Slack channels","summary":"Configure provider-specific delivery and verify the sender and recipient.","url":"https://www.simultem-apps.com/wiki/msg#channels","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.channels","resourceUri":"wiki://msg/channels","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.automations","app":"msg","title":"Triggers, conditions, actions and timing","summary":"Build a matching rule with explicit scope and predictable execution timing.","url":"https://www.simultem-apps.com/wiki/msg#automations","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.automations","resourceUri":"wiki://msg/automations","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.access","app":"platform","title":"Install, authorize and open an app","summary":"Choose the correct account/property context and complete authorization.","url":"https://www.simultem-apps.com/wiki/platform#access","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.access","resourceUri":"wiki://platform/access","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}