{"id":"msg.logs","app":"msg","title":"Delivery logs, automation traces and troubleshooting","summary":"Find where a rule stopped: trigger, match, timing, rendering or delivery.","url":"https://www.simultem-apps.com/wiki/msg#logs","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.logs","resourceUri":"wiki://msg/logs","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["trace","failed","skipped","not sent","provider","search"],"sections":[{"title":"Investigate a missing message","steps":["Open Logs and narrow the property, dates, automation and reservation/recipient filters available.","Find the trigger/execution trace and inspect matched or skipped conditions and timing.","If execution reached delivery, inspect the channel/provider result and rendered recipient.","For unresolved tokens, verify the selected reservation and the data or integration required by that token.","For a provider rejection, correct the sender, template, credentials or recipient issue indicated by the error.","For support, include account/property, automation and reservation IDs, channel, expected send time and trace/error text."],"notes":["Do not resend blindly when provider delivery is uncertain; check the existing message result first."]}],"text":"# MSG: Delivery logs, automation traces and troubleshooting\n\nFind where a rule stopped: trigger, match, timing, rendering or delivery.\n\n## Investigate a missing message\n\n1. Open Logs and narrow the property, dates, automation and reservation/recipient filters available.\n\n2. Find the trigger/execution trace and inspect matched or skipped conditions and timing.\n\n3. If execution reached delivery, inspect the channel/provider result and rendered recipient.\n\n4. For unresolved tokens, verify the selected reservation and the data or integration required by that token.\n\n5. For a provider rejection, correct the sender, template, credentials or recipient issue indicated by the error.\n\n6. For support, include account/property, automation and reservation IDs, channel, expected send time and trace/error text.\n\nNote: Do not resend blindly when provider delivery is uncertain; check the existing message result first.","related":[{"id":"msg.channels","app":"msg","title":"Email, SMS, WhatsApp and Slack channels","summary":"Configure provider-specific delivery and verify the sender and recipient.","url":"https://www.simultem-apps.com/wiki/msg#channels","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.channels","resourceUri":"wiki://msg/channels","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.automations","app":"msg","title":"Triggers, conditions, actions and timing","summary":"Build a matching rule with explicit scope and predictable execution timing.","url":"https://www.simultem-apps.com/wiki/msg#automations","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.automations","resourceUri":"wiki://msg/automations","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.support","app":"platform","title":"Contact support and use the wiki assistant","summary":"Collect a reproducible case and consult source articles from the helper’s answers.","url":"https://www.simultem-apps.com/wiki/platform#support","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.support","resourceUri":"wiki://platform/support","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}