{"id":"msg.reservation-messaging","app":"msg","title":"Message from a reservation, profile or Bulk selection","summary":"Confirm the guest context and destination before sending an on-demand message.","url":"https://www.simultem-apps.com/wiki/msg#reservation-messaging","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.reservation-messaging","resourceUri":"wiki://msg/reservation-messaging","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["on-demand","recipient","profile","Bulk","reservation panel"],"sections":[{"title":"Send with the right context","steps":["Open the intended reservation/booking in MSG or use the messaging action offered in Profiles or Bulk.","Confirm reservation ID, property, participant, destination address/phone and preferred language.","Choose the channel/template and preview resolved tokens.","Send the message once, then inspect the relevant logs."],"notes":["A selected profile may participate in several reservations. Verify the stay when using reservation-dependent content such as PINs and check-in links."]}],"text":"# MSG: Message from a reservation, profile or Bulk selection\n\nConfirm the guest context and destination before sending an on-demand message.\n\n## Send with the right context\n\n1. Open the intended reservation/booking in MSG or use the messaging action offered in Profiles or Bulk.\n\n2. Confirm reservation ID, property, participant, destination address/phone and preferred language.\n\n3. Choose the channel/template and preview resolved tokens.\n\n4. Send the message once, then inspect the relevant logs.\n\nNote: A selected profile may participate in several reservations. Verify the stay when using reservation-dependent content such as PINs and check-in links.","related":[{"id":"profiles.reservation-context","app":"profiles","title":"Reservation history and participant workflows","summary":"Review stays, bookers and guests, and use available booking or messaging actions.","url":"https://www.simultem-apps.com/wiki/profiles#reservation-context","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.reservation-context","resourceUri":"wiki://profiles/reservation-context","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"bulk.promotions","app":"bulk","title":"Create and maintain Bulk promotions","summary":"Build promotional offers using profiles, promo codes, rate plans, discounts and optional email.","url":"https://www.simultem-apps.com/wiki/bulk#promotions","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/bulk.promotions","resourceUri":"wiki://bulk/promotions","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.messaging","app":"salto","title":"Send PINs and guest links","summary":"Use the simple PIN preset or MSG for advanced delivery.","url":"https://www.simultem-apps.com/wiki/salto#messaging","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.messaging","resourceUri":"wiki://salto/messaging","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}