{"id":"platform.access","app":"platform","title":"Install, authorize and open an app","summary":"Choose the correct account/property context and complete authorization.","url":"https://www.simultem-apps.com/wiki/platform#access","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.access","resourceUri":"wiki://platform/access","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["install","connect","reconnect","permissions","Apaleo","not opening"],"sections":[{"title":"Open and authorize","steps":["Choose the app from the dashboard or its Apaleo app menu and verify the account/property context.","If not connected, follow the app’s installation/connection flow with an authorized Apaleo user.","If additional permissions are requested, use Authorize to open the full app view, review the exact Apaleo permissions and approve with the appropriate user.","Return to the embedded page and use Refresh page after authorization.","Complete the app’s onboarding and check its saved readiness state."],"notes":[]},{"title":"Choose the correct context","steps":["Use account context for Data and Mini administration, and for account-wide configuration and credentials.","Use a supported property or reservation context for scoped operational workflows. Review the active property and reservation before changing data.","If an action is disabled, read the role/property access explanation. An active subscription does not grant Apaleo permissions.","For a persistent launch problem, record the app, account/property, URL context and visible error and contact support."],"notes":[]}],"text":"# Shared guides: Install, authorize and open an app\n\nChoose the correct account/property context and complete authorization.\n\n## Open and authorize\n\n1. Choose the app from the dashboard or its Apaleo app menu and verify the account/property context.\n\n2. If not connected, follow the app’s installation/connection flow with an authorized Apaleo user.\n\n3. If additional permissions are requested, use Authorize to open the full app view, review the exact Apaleo permissions and approve with the appropriate user.\n\n4. Return to the embedded page and use Refresh page after authorization.\n\n5. Complete the app’s onboarding and check its saved readiness state.\n\n## Choose the correct context\n\n1. Use account context for Data and Mini administration, and for account-wide configuration and credentials.\n\n2. Use a supported property or reservation context for scoped operational workflows. Review the active property and reservation before changing data.\n\n3. If an action is disabled, read the role/property access explanation. An active subscription does not grant Apaleo permissions.\n\n4. For a persistent launch problem, record the app, account/property, URL context and visible error and contact support.","related":[{"id":"platform.billing","app":"platform","title":"Subscriptions, property billing and payment status","summary":"Use the billing views for the account’s current trial, package, invoice and usage details.","url":"https://www.simultem-apps.com/wiki/platform#billing","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.billing","resourceUri":"wiki://platform/billing","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.support","app":"platform","title":"Contact support and use the wiki assistant","summary":"Collect a reproducible case and consult source articles from the helper’s answers.","url":"https://www.simultem-apps.com/wiki/platform#support","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.support","resourceUri":"wiki://platform/support","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}