{"id":"platform.handover","app":"platform","title":"Prepare a shift handover for upcoming arrivals","summary":"Review open preparation work, guest information and recorded changes without assuming a unified readiness dashboard.","url":"https://www.simultem-apps.com/wiki/platform#handover","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.handover","resourceUri":"wiki://platform/handover","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["tomorrow arrivals","shift handover","missing guest data","open tasks","change history","readiness"],"sections":[{"title":"Prepare the handover","steps":["Review tomorrow’s reservations in the authorized reservation view and confirm property, dates and assigned units.","In Tasks, choose the relevant property and a due-date range that also includes earlier preparation work. Filter open tasks and inspect assignee, due date and status for each arrival.","Check actual guest fields and the appropriate profile/participant. Receiving an MSG form is separate from applying its fields to the reservation; verify the resulting data rather than treating submission as proof of completeness.","Record unresolved items, responsible staff and handover time in the relevant task comments or the property’s agreed handover record."],"notes":[]},{"title":"Review changes on the next shift","steps":["Recheck current reservation and task state and inspect available per-task history for changes after the recorded handover time.","Use MSG Logs/traces for a specific message and check its recipient/result separately from task completion.","Current-state reports and Overdue counts are not a snapshot of the earlier handover. Overdue counts incomplete work, not every task completed late.","There is no shared changes-since-handover stream or central list proving that every arrival has all required guest data. Follow the property’s checklist and investigate each outstanding item."],"notes":[]}],"text":"# Shared guides: Prepare a shift handover for upcoming arrivals\n\nReview open preparation work, guest information and recorded changes without assuming a unified readiness dashboard.\n\n## Prepare the handover\n\n1. Review tomorrow’s reservations in the authorized reservation view and confirm property, dates and assigned units.\n\n2. In Tasks, choose the relevant property and a due-date range that also includes earlier preparation work. Filter open tasks and inspect assignee, due date and status for each arrival.\n\n3. Check actual guest fields and the appropriate profile/participant. Receiving an MSG form is separate from applying its fields to the reservation; verify the resulting data rather than treating submission as proof of completeness.\n\n4. Record unresolved items, responsible staff and handover time in the relevant task comments or the property’s agreed handover record.\n\n## Review changes on the next shift\n\n1. Recheck current reservation and task state and inspect available per-task history for changes after the recorded handover time.\n\n2. Use MSG Logs/traces for a specific message and check its recipient/result separately from task completion.\n\n3. Current-state reports and Overdue counts are not a snapshot of the earlier handover. Overdue counts incomplete work, not every task completed late.\n\n4. There is no shared changes-since-handover stream or central list proving that every arrival has all required guest data. Follow the property’s checklist and investigate each outstanding item.","related":[{"id":"tasks.list-and-filters","app":"tasks","title":"Use the task list and quick edits","summary":"Search, filter, sort and expand tasks in desktop or compact mobile layouts.","url":"https://www.simultem-apps.com/wiki/tasks#list-and-filters","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.list-and-filters","resourceUri":"wiki://tasks/list-and-filters","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"tasks.details-and-history","app":"tasks","title":"Task details, comments, attachments and transfers","summary":"Keep work evidence and inspect configured history.","url":"https://www.simultem-apps.com/wiki/tasks#details-and-history","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.details-and-history","resourceUri":"wiki://tasks/details-and-history","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"tasks.reports","app":"tasks","title":"Reports, heat maps and exports","summary":"Inspect workload and coverage and export the filtered task list.","url":"https://www.simultem-apps.com/wiki/tasks#reports","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.reports","resourceUri":"wiki://tasks/reports","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.forms","app":"msg","title":"Guest forms and online check-in","summary":"Generate a localized guest-facing form, preview it and use a reservation-scoped link.","url":"https://www.simultem-apps.com/wiki/msg#forms","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.forms","resourceUri":"wiki://msg/forms","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.logs","app":"msg","title":"Delivery logs, automation traces and troubleshooting","summary":"Find where a rule stopped: trigger, match, timing, rendering or delivery.","url":"https://www.simultem-apps.com/wiki/msg#logs","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.logs","resourceUri":"wiki://msg/logs","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"profiles.reservation-context","app":"profiles","title":"Reservation history and participant workflows","summary":"Review stays, bookers and guests, and use available booking or messaging actions.","url":"https://www.simultem-apps.com/wiki/profiles#reservation-context","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.reservation-context","resourceUri":"wiki://profiles/reservation-context","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}