{"id":"platform.reservation-changes","app":"platform","title":"Coordinate arrival changes and room moves","summary":"Check reservation, messages, preparation tasks and door access after a date or unit changes.","url":"https://www.simultem-apps.com/wiki/platform#reservation-changes","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.reservation-changes","resourceUri":"wiki://platform/reservation-changes","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["arrival change","room move","water damage","maintenance","handover","reschedule"],"sections":[{"title":"Use the current reservation as the reference","steps":["Have an authorized user update the reservation dates or assigned unit in Apaleo. For an unusable room, also arrange its closure/maintenance using the property’s approved workflow.","Verify the reservation ID, property, arrival/departure and exact assigned unit before updating guest instructions.","In Tasks, review linked outstanding work, assignees, due dates and actual completion. Inspect Reservation changes policies and rule traces; check preserved manual edits instead of assuming every task moved automatically.","Record relevant operational changes in the task comments/history and use the configured notification channel to inform the responsible staff. Check the saved result and notification outcome."],"notes":[]},{"title":"Reconcile guest instructions and access","steps":["In MSG, inspect the relevant journey stages, subscribed change events, conditions, scheduled timing and Logs. A pending message does not universally reschedule or disappear after cancellation.","Preview the reservation-specific recipient, language and resolved tokens before sending corrected information. Already-sent instructions cannot be recalled by changing the reservation.","If Salto is used, verify the new unit/site/user mapping and PIN record. After a unit move, create and test a new guest link; the old link remains bound to its old unit.","For a date extension beyond a link’s original departure expiry, create a replacement link. Check the old unit’s physical PIN release/rotation separately.","Confirm the current reservation, completed/outstanding tasks, message execution and new access link individually. There is no single cross-app transfer transaction or complete reconciliation screen."],"notes":[]}],"text":"# Shared guides: Coordinate arrival changes and room moves\n\nCheck reservation, messages, preparation tasks and door access after a date or unit changes.\n\n## Use the current reservation as the reference\n\n1. Have an authorized user update the reservation dates or assigned unit in Apaleo. For an unusable room, also arrange its closure/maintenance using the property’s approved workflow.\n\n2. Verify the reservation ID, property, arrival/departure and exact assigned unit before updating guest instructions.\n\n3. In Tasks, review linked outstanding work, assignees, due dates and actual completion. Inspect Reservation changes policies and rule traces; check preserved manual edits instead of assuming every task moved automatically.\n\n4. Record relevant operational changes in the task comments/history and use the configured notification channel to inform the responsible staff. Check the saved result and notification outcome.\n\n## Reconcile guest instructions and access\n\n1. In MSG, inspect the relevant journey stages, subscribed change events, conditions, scheduled timing and Logs. A pending message does not universally reschedule or disappear after cancellation.\n\n2. Preview the reservation-specific recipient, language and resolved tokens before sending corrected information. Already-sent instructions cannot be recalled by changing the reservation.\n\n3. If Salto is used, verify the new unit/site/user mapping and PIN record. After a unit move, create and test a new guest link; the old link remains bound to its old unit.\n\n4. For a date extension beyond a link’s original departure expiry, create a replacement link. Check the old unit’s physical PIN release/rotation separately.\n\n5. Confirm the current reservation, completed/outstanding tasks, message execution and new access link individually. There is no single cross-app transfer transaction or complete reconciliation screen.","related":[{"id":"tasks.lifecycle","app":"tasks","title":"Task codes and reservation-change policies","summary":"Control how automated work follows moved dates, units, cancellations and manual edits.","url":"https://www.simultem-apps.com/wiki/tasks#lifecycle","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.lifecycle","resourceUri":"wiki://tasks/lifecycle","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"tasks.rulebooks-and-traces","app":"tasks","title":"Automation list, JSON rulebooks and execution traces","summary":"Inspect rule sources and distinguish editable definitions from execution-layer rules.","url":"https://www.simultem-apps.com/wiki/tasks#rulebooks-and-traces","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.rulebooks-and-traces","resourceUri":"wiki://tasks/rulebooks-and-traces","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.customer-journeys","app":"msg","title":"Customer journeys and stages","summary":"Organize communication around the guest’s stay.","url":"https://www.simultem-apps.com/wiki/msg#customer-journeys","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.customer-journeys","resourceUri":"wiki://msg/customer-journeys","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.reservation-messaging","app":"msg","title":"Message from a reservation, profile or Bulk selection","summary":"Confirm the guest context and destination before sending an on-demand message.","url":"https://www.simultem-apps.com/wiki/msg#reservation-messaging","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.reservation-messaging","resourceUri":"wiki://msg/reservation-messaging","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.guest-links","app":"salto","title":"Personal guest door-access pages","summary":"Create, use and revoke reservation-scoped links with PIN and remote-opening controls.","url":"https://www.simultem-apps.com/wiki/salto#guest-links","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.guest-links","resourceUri":"wiki://salto/guest-links","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}