{"id":"platform.support","app":"platform","title":"Contact support and use the wiki assistant","summary":"Collect a reproducible case and consult source articles from the helper’s answers.","url":"https://www.simultem-apps.com/wiki/platform#support","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.support","resourceUri":"wiki://platform/support","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["contact us","support@simultem.fi","AI helper","errors","screenshots"],"sections":[{"title":"Get help","steps":["Use the wiki search and related articles for setup and usage instructions.","Ask the Contact-page support assistant a product question. It retrieves relevant articles from this same wiki and provides source links.","For live account investigation, email support@simultem.fi with the account/property, app, workflow and relevant reservation/profile/task/widget/automation IDs.","Include what you expected, what happened, the timestamp/time zone and a screenshot or exact error."],"notes":[]},{"title":"Understand the helper’s scope","steps":["The assistant can explain documented behavior and suggest checks.","It cannot inspect your live account, query customer records, run operations, verify a payment or send a support email.","If the wiki does not answer the question, ask the responsible administrator or support instead of treating an inferred answer as confirmed behavior."],"notes":["Avoid passwords, API keys, door PINs, signed guest links, payment details and unnecessary personal data in chat."]}],"text":"# Shared guides: Contact support and use the wiki assistant\n\nCollect a reproducible case and consult source articles from the helper’s answers.\n\n## Get help\n\n1. Use the wiki search and related articles for setup and usage instructions.\n\n2. Ask the Contact-page support assistant a product question. It retrieves relevant articles from this same wiki and provides source links.\n\n3. For live account investigation, email support@simultem.fi with the account/property, app, workflow and relevant reservation/profile/task/widget/automation IDs.\n\n4. Include what you expected, what happened, the timestamp/time zone and a screenshot or exact error.\n\n## Understand the helper’s scope\n\n1. The assistant can explain documented behavior and suggest checks.\n\n2. It cannot inspect your live account, query customer records, run operations, verify a payment or send a support email.\n\n3. If the wiki does not answer the question, ask the responsible administrator or support instead of treating an inferred answer as confirmed behavior.\n\nNote: Avoid passwords, API keys, door PINs, signed guest links, payment details and unnecessary personal data in chat.","related":[{"id":"platform.wiki-api","app":"platform","title":"Connect an external AI tool to the wiki API","summary":"Discover apps, search articles and fetch authoritative instructions using a public read-only API.","url":"https://www.simultem-apps.com/wiki/platform#wiki-api","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.wiki-api","resourceUri":"wiki://platform/wiki-api","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.access","app":"platform","title":"Install, authorize and open an app","summary":"Choose the correct account/property context and complete authorization.","url":"https://www.simultem-apps.com/wiki/platform#access","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.access","resourceUri":"wiki://platform/access","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}