{"id":"profiles.reservation-context","app":"profiles","title":"Reservation history and participant workflows","summary":"Review stays, bookers and guests, and use available booking or messaging actions.","url":"https://www.simultem-apps.com/wiki/profiles#reservation-context","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.reservation-context","resourceUri":"wiki://profiles/reservation-context","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["history","booker","primary guest","additional guests","internal booking","MSG","IBE"],"sections":[{"title":"Use a stay context","steps":["Open Profiles from the intended booking or reservation and verify the IDs and property.","Switch between booking and reservation tabs when offered, and select the booker, primary guest or additional guest you want to inspect.","Review the loaded reservation history, stay counts, profile details, notes and loyalty information.","Use the available edit, internal booking or messaging action and verify its target before saving or sending."],"notes":["History depends on the active property scope and loaded results. A missing historical stay does not establish that the guest never stayed elsewhere.","Internal booking and messaging actions depend on the installed IBE/MSG configuration and your access."]}],"text":"# Profiles: Reservation history and participant workflows\n\nReview stays, bookers and guests, and use available booking or messaging actions.\n\n## Use a stay context\n\n1. Open Profiles from the intended booking or reservation and verify the IDs and property.\n\n2. Switch between booking and reservation tabs when offered, and select the booker, primary guest or additional guest you want to inspect.\n\n3. Review the loaded reservation history, stay counts, profile details, notes and loyalty information.\n\n4. Use the available edit, internal booking or messaging action and verify its target before saving or sending.\n\nNote: History depends on the active property scope and loaded results. A missing historical stay does not establish that the guest never stayed elsewhere.\n\nNote: Internal booking and messaging actions depend on the installed IBE/MSG configuration and your access.","related":[{"id":"profiles.notes-and-tags","app":"profiles","title":"Notes, hashtags and AI summaries","summary":"Add guest context and understand who can edit each note.","url":"https://www.simultem-apps.com/wiki/profiles#notes-and-tags","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/profiles.notes-and-tags","resourceUri":"wiki://profiles/notes-and-tags","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"ibe.promotions-and-profiles","app":"ibe","title":"Promo codes, Profiles and internal booking","summary":"Connect profile context and Bulk promotions to the booking flow.","url":"https://www.simultem-apps.com/wiki/ibe#promotions-and-profiles","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/ibe.promotions-and-profiles","resourceUri":"wiki://ibe/promotions-and-profiles","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"msg.reservation-messaging","app":"msg","title":"Message from a reservation, profile or Bulk selection","summary":"Confirm the guest context and destination before sending an on-demand message.","url":"https://www.simultem-apps.com/wiki/msg#reservation-messaging","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/msg.reservation-messaging","resourceUri":"wiki://msg/reservation-messaging","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}