{"id":"salto.iq-remote-opening","app":"salto","title":"Activate and manage IQ remote opening","summary":"Follow the IQ selection, setup PIN, activation and review flow.","url":"https://www.simultem-apps.com/wiki/salto#iq-remote-opening","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.iq-remote-opening","resourceUri":"wiki://salto/iq-remote-opening","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["OTP","activation code","IQ PIN","remote opening","disable","Bluetooth","digital key","online","etäavaus","digitaalinen avain","ovikoodit"],"sections":[{"title":"Remote opening and mobile keys","steps":["This app sends a server-side internet command to the selected lock through Salto KS and its IQ. The guest’s phone needs internet access, but does not need Bluetooth or proximity to the lock.","The lock and IQ must be online, and current user grants, group schedules, reservation eligibility and the app’s IQ/entrance settings must allow the opening.","This integration does not issue Bluetooth mobile or digital keys. A mobile key managed separately in Salto KS is a different access method; its rights do not establish that an app remote-opening request is available."],"notes":[]},{"title":"Enable remote opening","steps":["Open API & guest access → IQ remote opening and load/search the relevant IQs.","Select the intended IQs and continue to setup.","For an IQ not yet activated for the connected Salto account, choose email or SMS for its setup PIN when offered and complete the displayed PIN/activation verification steps.","For an already activated IQ, use Connect activated IQ with the current four-digit IQ PIN and fresh code from the Salto app. Keep using the same connected account; do not reset the IQ or start a new activation to replace a working one.","Review the exact IQs and the enable operation, then apply and check the final result."],"notes":[]},{"title":"What IQ setup changes","steps":["The IQ setup PIN and activation credentials secure remote opening for the connected Salto account. They are separate from the room or entrance user’s guest keypad PIN.","IQ setup does not change guest keypad PINs or mapped users’ Salto roles and access groups. The final reviewed enable/disable operation saves this app’s IQ access policy and does not open a door.","Explicitly enabling an IQ can let mapped PIN-only users use guest remote opening without granting them a Salto mobile-user role. Their existing groups, schedules and reservation checks still apply, and the connected integration needs permission to open the lock.","Turning an IQ off stops remote opening through this app. Other IQ selections and normal Salto keypad access remain separate.","If an activation was already completed elsewhere, connect the existing activation. Reactivating the same connected identity elsewhere can invalidate saved IQ credentials; inspect activation status before retrying an interrupted setup."],"notes":["IQ setup does not pause reservation PIN automation. Review Automatic and the replacement settings separately when preserving existing guest codes."]},{"title":"Turn off or troubleshoot","steps":["Select enabled IQs and review turning off before applying it.","If a request stalls, use Stop waiting and inspect the reported state before restarting.","Check Salto credentials, IQ availability and activation status when remote door opening is unavailable."],"notes":["IQ setup PINs and activation codes are credentials. Enter them only in the setup UI, not in support chat."]}],"text":"# Salto: Activate and manage IQ remote opening\n\nFollow the IQ selection, setup PIN, activation and review flow.\n\n## Remote opening and mobile keys\n\n1. This app sends a server-side internet command to the selected lock through Salto KS and its IQ. The guest’s phone needs internet access, but does not need Bluetooth or proximity to the lock.\n\n2. The lock and IQ must be online, and current user grants, group schedules, reservation eligibility and the app’s IQ/entrance settings must allow the opening.\n\n3. This integration does not issue Bluetooth mobile or digital keys. A mobile key managed separately in Salto KS is a different access method; its rights do not establish that an app remote-opening request is available.\n\n## Enable remote opening\n\n1. Open API & guest access → IQ remote opening and load/search the relevant IQs.\n\n2. Select the intended IQs and continue to setup.\n\n3. For an IQ not yet activated for the connected Salto account, choose email or SMS for its setup PIN when offered and complete the displayed PIN/activation verification steps.\n\n4. For an already activated IQ, use Connect activated IQ with the current four-digit IQ PIN and fresh code from the Salto app. Keep using the same connected account; do not reset the IQ or start a new activation to replace a working one.\n\n5. Review the exact IQs and the enable operation, then apply and check the final result.\n\n## What IQ setup changes\n\n1. The IQ setup PIN and activation credentials secure remote opening for the connected Salto account. They are separate from the room or entrance user’s guest keypad PIN.\n\n2. IQ setup does not change guest keypad PINs or mapped users’ Salto roles and access groups. The final reviewed enable/disable operation saves this app’s IQ access policy and does not open a door.\n\n3. Explicitly enabling an IQ can let mapped PIN-only users use guest remote opening without granting them a Salto mobile-user role. Their existing groups, schedules and reservation checks still apply, and the connected integration needs permission to open the lock.\n\n4. Turning an IQ off stops remote opening through this app. Other IQ selections and normal Salto keypad access remain separate.\n\n5. If an activation was already completed elsewhere, connect the existing activation. Reactivating the same connected identity elsewhere can invalidate saved IQ credentials; inspect activation status before retrying an interrupted setup.\n\nNote: IQ setup does not pause reservation PIN automation. Review Automatic and the replacement settings separately when preserving existing guest codes.\n\n## Turn off or troubleshoot\n\n1. Select enabled IQs and review turning off before applying it.\n\n2. If a request stalls, use Stop waiting and inspect the reported state before restarting.\n\n3. Check Salto credentials, IQ availability and activation status when remote door opening is unavailable.\n\nNote: IQ setup PINs and activation codes are credentials. Enter them only in the setup UI, not in support chat.","related":[{"id":"salto.guest-links","app":"salto","title":"Personal guest door-access pages","summary":"Create, use and revoke reservation-scoped links with PIN and remote-opening controls.","url":"https://www.simultem-apps.com/wiki/salto#guest-links","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.guest-links","resourceUri":"wiki://salto/guest-links","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.getting-started","app":"salto","title":"Connect Salto KS and complete onboarding","summary":"Configure the Salto connection, delivery channels and unit mappings.","url":"https://www.simultem-apps.com/wiki/salto#getting-started","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.getting-started","resourceUri":"wiki://salto/getting-started","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.rules","app":"salto","title":"PIN categories and automatic access rules","summary":"Choose when each category assigns, rotates and releases access.","url":"https://www.simultem-apps.com/wiki/salto#rules","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.rules","resourceUri":"wiki://salto/rules","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.troubleshooting","app":"salto","title":"Access checks, test lab and support","summary":"Separate reservation, mapping, PIN, delivery and physical lock problems.","url":"https://www.simultem-apps.com/wiki/salto#troubleshooting","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.troubleshooting","resourceUri":"wiki://salto/troubleshooting","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}