{"id":"salto.reservation-pins","app":"salto","title":"Generate, set and inspect reservation PINs","summary":"Check reservation eligibility, unit mapping and stay dates before changing access.","url":"https://www.simultem-apps.com/wiki/salto#reservation-pins","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.reservation-pins","resourceUri":"wiki://salto/reservation-pins","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["Generate PIN","Set custom","booking","arrival","departure","eligibility","Mapping","refresh","Pro","PIN-koodin vaihto"],"sections":[{"title":"Work with a reservation","steps":["Open the Reservation view with the intended reservation/booking context.","Verify reservation ID, property, status, arrival/departure and assigned unit.","Review the matching site/user/category and any eligibility message.","Use Generate PIN or, where supported, Set custom when permitted and appropriate for the property’s PIN policy. Reservation changes require an in-house stay or a confirmed arrival today.","Inspect the saved result and access dates before sending instructions."],"notes":["Assign a unit in Apaleo first if there is no unit. A missing mapping must be corrected in Mapping; a PIN change cannot correct a wrong unit assignment."]},{"title":"Change a user PIN from Mapping","steps":["Open Mapping, select the correct site and find the existing Salto user for the room or shared entrance.","Review Access PIN → Current PIN and the user’s mapped property, unit and access category.","Choose Generate PIN to create and save a new PIN for that Salto user. Where the site has Salto Pro support, enter the intended value under New or custom PIN and choose Set custom PIN.","Check the saved result and any active reservation before delivering the replacement code. A user-level change affects that user’s PIN wherever its Salto permissions allow PIN access.","If the result reports an activation or save failure, inspect and reconcile the current state before retrying; Salto may already have changed the code."],"notes":["Generate PIN changes the real code; it is not a refresh or synchronization button. Reading PINs, pulling users and refreshing a guest page do not rotate them. For an out-of-date code, check the mapping, PIN record and recent events before generating a replacement."]}],"text":"# Salto: Generate, set and inspect reservation PINs\n\nCheck reservation eligibility, unit mapping and stay dates before changing access.\n\n## Work with a reservation\n\n1. Open the Reservation view with the intended reservation/booking context.\n\n2. Verify reservation ID, property, status, arrival/departure and assigned unit.\n\n3. Review the matching site/user/category and any eligibility message.\n\n4. Use Generate PIN or, where supported, Set custom when permitted and appropriate for the property’s PIN policy. Reservation changes require an in-house stay or a confirmed arrival today.\n\n5. Inspect the saved result and access dates before sending instructions.\n\nNote: Assign a unit in Apaleo first if there is no unit. A missing mapping must be corrected in Mapping; a PIN change cannot correct a wrong unit assignment.\n\n## Change a user PIN from Mapping\n\n1. Open Mapping, select the correct site and find the existing Salto user for the room or shared entrance.\n\n2. Review Access PIN → Current PIN and the user’s mapped property, unit and access category.\n\n3. Choose Generate PIN to create and save a new PIN for that Salto user. Where the site has Salto Pro support, enter the intended value under New or custom PIN and choose Set custom PIN.\n\n4. Check the saved result and any active reservation before delivering the replacement code. A user-level change affects that user’s PIN wherever its Salto permissions allow PIN access.\n\n5. If the result reports an activation or save failure, inspect and reconcile the current state before retrying; Salto may already have changed the code.\n\nNote: Generate PIN changes the real code; it is not a refresh or synchronization button. Reading PINs, pulling users and refreshing a guest page do not rotate them. For an out-of-date code, check the mapping, PIN record and recent events before generating a replacement.","related":[{"id":"salto.mapping","app":"salto","title":"Map Apaleo units to Salto users","summary":"Match the exact assigned unit with the correct site, access user and category.","url":"https://www.simultem-apps.com/wiki/salto#mapping","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.mapping","resourceUri":"wiki://salto/mapping","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.rules","app":"salto","title":"PIN categories and automatic access rules","summary":"Choose when each category assigns, rotates and releases access.","url":"https://www.simultem-apps.com/wiki/salto#rules","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.rules","resourceUri":"wiki://salto/rules","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.messaging","app":"salto","title":"Send PINs and guest links","summary":"Use the simple PIN preset or MSG for advanced delivery.","url":"https://www.simultem-apps.com/wiki/salto#messaging","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.messaging","resourceUri":"wiki://salto/messaging","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"salto.guest-links","app":"salto","title":"Personal guest door-access pages","summary":"Create, use and revoke reservation-scoped links with PIN and remote-opening controls.","url":"https://www.simultem-apps.com/wiki/salto#guest-links","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/salto.guest-links","resourceUri":"wiki://salto/guest-links","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}