{"id":"tasks.troubleshooting","app":"tasks","title":"Troubleshoot missing tasks, rules and saves","summary":"Check filters, authorization, automation state and execution evidence.","url":"https://www.simultem-apps.com/wiki/tasks#troubleshooting","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.troubleshooting","resourceUri":"wiki://tasks/troubleshooting","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02","keywords":["no tasks","not created","service code","company missing","save failed","support"],"sections":[{"title":"Check the relevant layer","steps":["If tasks are missing, check the bounded date range, property, status and canceled filters first.","If setup is disabled, check the Apaleo role and active account/property context.","If automation did not create a task, inspect enabled state, global pause state, webhook readiness, trigger, conditions and trace.","For services, verify the exact service code/ID and quantity/date policy.","For a missing company, check whether the property has exactly one company match.","For failed saves or effects, inspect the displayed error and delivery record before retrying.","Send support the account/property, task/reservation/automation IDs, expected due date, event time and trace/error."],"notes":[]}],"text":"# Tasks: Troubleshoot missing tasks, rules and saves\n\nCheck filters, authorization, automation state and execution evidence.\n\n## Check the relevant layer\n\n1. If tasks are missing, check the bounded date range, property, status and canceled filters first.\n\n2. If setup is disabled, check the Apaleo role and active account/property context.\n\n3. If automation did not create a task, inspect enabled state, global pause state, webhook readiness, trigger, conditions and trace.\n\n4. For services, verify the exact service code/ID and quantity/date policy.\n\n5. For a missing company, check whether the property has exactly one company match.\n\n6. For failed saves or effects, inspect the displayed error and delivery record before retrying.\n\n7. Send support the account/property, task/reservation/automation IDs, expected due date, event time and trace/error.","related":[{"id":"tasks.rulebooks-and-traces","app":"tasks","title":"Automation list, JSON rulebooks and execution traces","summary":"Inspect rule sources and distinguish editable definitions from execution-layer rules.","url":"https://www.simultem-apps.com/wiki/tasks#rulebooks-and-traces","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.rulebooks-and-traces","resourceUri":"wiki://tasks/rulebooks-and-traces","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"tasks.list-and-filters","app":"tasks","title":"Use the task list and quick edits","summary":"Search, filter, sort and expand tasks in desktop or compact mobile layouts.","url":"https://www.simultem-apps.com/wiki/tasks#list-and-filters","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/tasks.list-and-filters","resourceUri":"wiki://tasks/list-and-filters","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"},{"id":"platform.support","app":"platform","title":"Contact support and use the wiki assistant","summary":"Collect a reproducible case and consult source articles from the helper’s answers.","url":"https://www.simultem-apps.com/wiki/platform#support","apiUrl":"https://www.simultem-apps.com/api/wiki/v1/articles/platform.support","resourceUri":"wiki://platform/support","revision":"2026-11-02.1","lastReviewedAt":"2026-11-02"}]}